Building Patient Relationships That Last

Dr. Eric Cram talks about what he does that builds long-term patient relationships, leading to better patient outcomes, a healthier practice, and enjoyment of your profession.  

1.5 distance ce credits available in co and mn

Special thanks to the following for hosting Part 1 of this series:

Summary

Part 1: The Hospitality Mindset

Ben Martin, Executive General Manager of Vista Verde Guest Ranch and Steamboat Lake Outpost talks about the hospitality mindset at Vista Verde, including what they do at Vista Verde to make guests feel comfortable, safe, and welcome.

Part 2: Why It Matters

Dr. Eric Cram and Dr. Garret Rock review the idea of trust and long-term patients and why it matters to patient outcomes, business success, and enjoyment of your profession. Dr. Cram talks about the things he does that lead to incredible long-term relationships with his patients.

Part 3: Curiosity and Connection

Dr. Cram continues to discuss how he builds patient relationships, including how he gets curious and builds connection with patients.  He talks about creating a safe space for patients.  

Part 4: The Exit and Follow Up

Dr. Eric Cram continues to discuss how he builds patient relationships, including the patient "exit" process, setting expectations for the following days, home care instructions, and the "walk out." He introduces the concept of "likeability."

Part 5: Likeability

Dr. Eric Cram discusses the concept of likeability: empathy, authenticity, and enthusiasm.  

Meet the Presenters & Guests

Dr. Eric Cram, DC

Cram Chiropractic & Wellness

Special Guest: Ben Martin
Vista Verde Ranch

General Manager, Vista Verde Guest Ranch

Dr. Garret Rock, DC

CEO of Arete Services